If you're in the short-term rental (STR) game, you already know—not all cleaning companies are created equal. Some will go the extra mile, ensuring each stay feels like a luxury experience. Others? Well, they’ll cut corners, ignore details, and cost you big time in bad reviews and unhappy homeowners.
Trust Is Half the Battle
Regarding your co-hosting business, you can’t afford to gamble on unreliable cleaners. A nasty clean isn't just about a missed dust bunny or a streaky mirror—it can lead to low ratings, fewer bookings, and frustrated property owners. If your cleaning team doesn't care about reviews, they don’t care about your business. And that’s a problem.
Don’t Wait for Bad Reviews to Take Action
Being a great Airbnb manager means staying proactive, not reactive. If you wait for a 3-star review to realize your cleaner is slacking, you've already lost. And if that cleaner gets defensive instead of fixing the problem? Bye, Felicia! You need a team that takes feedback seriously and strives for perfection every time.
Signs Your Cleaning Team Is Hurting Your Business
Recurring complaints about cleanliness 🛑
Guests mentioning dust, hair, or grime in reviews 🚨
Cleaners ignoring your checklists or skipping deep cleans 🔎
A lack of accountability or defensive attitude when issues arise 🚩
Property owners questioning why they’re getting low cleanliness ratings ❌
Find the Right Cleaner Who Cares About More Than Just the Paycheck
Finding the right cleaner or team that takes pride in their work is a game-changer. Your 5-star reviews equal bookings. Bookings equal more cleans. It's simple math! The difference between mediocrity and excellence is often just a little extra effort.” – Unknown
Look for companies that:
✅ Understand the impact of guest reviews
✅ Communicate openly and professionally
✅ Follow detailed checklists and don’t cut corners
✅ Have systems in place to ensure consistency
✅ Treat your properties as if they were their own
At the end of the day, cleanliness is the foundation of your Airbnb’s success. Find the right cleaner and don’t let the wrong team ruin your ratings, reputation, and revenue. Choose wisely, stay proactive, and build a business that guests—and property owners—trust.
Comments